Autotask Support Hours

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Need Datto Technical Support? Speak to the team

    https://www.datto.com/support/
    Datto’s Support Hub is only available to Datto partners. For clients of our partners, please reach out to your MSP for direct support. Global Support United States Phone: +1 (888) 294 6312 Canada Phone: +1 (877) 455 …

Customer Support - Autotask

    https://ww12.autotask.net/help/mobilehelp/Content/0_HOME/_AutotaskCustomerSupport.htm
    Autotask will perform commercially reasonable efforts to resolve all defects. Once a defect is confirmed, Support will contact you over the phone to review the priority and estimated …

Customer Support - Autotask

    https://ww3.autotask.net/help/Content/1_Help_Support/_Datto_Support.htm
    Support services for all Datto products must be accessed from the Datto Help Center. To receive support, you must provide your Partner Portal credentials or Autotask credentials. Accessing the Datto Help Center If …

Getting help for Autotask

    https://ww1.autotask.net/help/Content/1_Help_Support/HELP_LANDING.htm
    Getting help for Autotask Datto provides a variety of resources to help you succeed. Click on one of the links below. The Kaseya Helpdesk Learn how to get technical support by …

Establishing business hours for service level agreements …

    https://ww1.autotask.net/help/content/4_Admin/2FeaturesSettings/ServiceDeskTickets/SLAAdmin/SLABusinessHours.htm
    You can configure custom hours for the SLA on the SLA Hours tab. The Hours tab allows you to specify business hours, extended business hours, holiday handling, and a time zone for the SLA. IMPORTANT Extended …

Autotask PSA Software | Cloud PSA Software for MSPs

    https://www.datto.com/products/autotask-psa/
    Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business. Whether you’re an emerging MSP looking at …

Home Page [www.autotask.net]

    https://www.autotask.net/help/
    Autotask Administration If you are the person at your company who is responsible for implementing Autotask, you are in the right place. In cooperation with your …

Reports about resource utilization and productivity - Autotask

    https://www.autotask.net/help/Content/3_Features/11_Reporting/FindReport/ResourceReports/ResourceUtilizationWorkload.htm?Highlight=Resource%20Utilization
    There are two ways to create gratis hours in Autotask: A technician can apply a negative offset to their time entry. The time entry has a zero dollar rate, regardless of its source. …

ADMIN: Configuring ticket settings - Autotask

    https://www.autotask.net/help/content/3_features/7_servicedesk/CONFIGURE_Ticketing.htm
    Autotask is designed to work out of the box, but each Autotask customer uses ticketing and the Services Desk features differently, to support different products and services. …

Time tracking - Autotask

    https://ww1.autotask.net/help/Content/2_Getting_Started/Timesheets/TIMESHEETSLANDING.htm
    Autotask time tracking creates a complete record of both billable and non-billable resource time. The users, timesheet approvers and your HR department have complete …

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